Scaling Industrial Automation with AI-Powered Diagnostics
United Rentals has expanded enterprise-wide use of its Manual Assist AI, a web-based application delivering AI-powered diagnostics and instant access to thousands of equipment manuals. This solution now supports over 4,000 monthly users, putting actionable insights directly in the hands of technicians. By improving troubleshooting efficiency, the platform reduces equipment downtime and increases operational productivity.
Built for industrial automation and field service efficiency, Manual Assist AI integrates seamlessly with factory operations, control systems, and digital maintenance workflows. This approach aligns with modern trends where AI enhances precision and reliability in equipment servicing.
Cloud-Based AI Infrastructure Enhances Field Efficiency
Manual Assist AI leverages AWS cloud capabilities, including Amazon Bedrock and Amazon OpenSearch. By using generative AI services, the application quickly identifies relevant manuals, summarizes repair procedures, and highlights key technical sections. Consequently, technicians access precise instructions faster, whether in workshops or on remote sites.
The intuitive interface and advanced search functions enable users to locate information without delays, supporting real-time decision-making in industrial maintenance scenarios. This capability is particularly valuable for enterprises relying on PLCs, DCS, and automated control systems to minimize production downtime.
Empowering Technicians Through Generative AI
“Manual Assist AI allows our service teams to restore equipment faster, improving fleet utilization,” said Tony Leopold, senior vice president and chief technology and strategy officer at United Rentals. By applying AI in practical service workflows, United Rentals demonstrates how industrial automation and AI integration can optimize labor efficiency and operational safety simultaneously.
Moreover, the system’s AI-driven guidance ensures consistent, high-quality maintenance outcomes. As a result, technicians can focus on complex diagnostic tasks while routine queries are efficiently addressed by the platform.
Advancing Worksite Performance with AI Solutions
Manual Assist AI is part of United Rentals’ broader Worksite Performance Solutions™ strategy. This program emphasizes digital tools, predictive analytics, and AI-enabled equipment to enhance project efficiency, safety, and operational outcomes.
By embedding AI into maintenance workflows, United Rentals sets an example for industrial automation, where real-time insights support proactive equipment management. The approach reflects industry-wide trends in combining cloud computing, AI, and connected control systems to optimize productivity.
Expert Insight: AI as a Catalyst for Industrial Efficiency
The adoption of Manual Assist AI illustrates the growing role of generative AI in industrial automation. By reducing information retrieval time and standardizing service procedures, companies can achieve higher uptime, lower operational costs, and more predictable maintenance cycles. Integrating AI with PLCs, DCS, and factory automation systems represents a significant evolution in smart maintenance practices.
Application Scenarios
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Construction Sites: Technicians quickly access manuals for cranes, loaders, and excavators.
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Manufacturing Plants: AI-assisted repair guidance minimizes production line downtime.
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Remote Field Operations: On-site access to equipment specifications improves troubleshooting speed.
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Rental Fleets: Fleet managers monitor repair history and optimize maintenance schedules using AI insights.